The AMEDD`s Premier Medical Team: Dedicated to Wellness and Inspiring Trust
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Irwin Army Community Hospital awarded for efforts to make working and breastfeeding easier for employees. The flyer can be read by clicking here: The Business Case for Breastfeeding.



With the elimination of the TRICARE Service Center, beneficiaries are encouraged to access their enrollment, claims, referrals/authorizations and much more through the UnitedHealthcare/TRICARE link above.

On-line Appointment Booking for Primary Care Appointments

  • Users must first register themselves and their family at the website under "Register Now," and follow the instructions.
  • Book appointments with Primary Care Providers.
  • Request prescription refill or check the status of a prescription.
  • Access free educational wellness courses and training such as respiratory health, diabetes, and heart and stress management.
  • Access and download personnel health information, (e.g. Lab results, radiology, medication profiles...)

  • For those wanting to request your medical records please click here.
  • Once you print off the form, please fill it out completely including the sponsors information.
  • If you plan on mailing this form request in, you will need the form notarized by a Public Notary.
  • Mail completed/notarized form to:
    Offical Business Irwin Army Community Hospital
    Attn: Correspondence
    600 Caisson Hill Road
    Fort Riley, Kansas 66442-5037
  • Please be specific on what you are requesting
IACH Updates

Check out the Performance Triad 26-Week Health Challenge. Vist the new page on

Health Care Annual Review

View information about health care access for the Soldiers and Families of the Central Flint Hills Region by clicking the above picture of the new hospital
Briefed by COL Mike Heimall, Irwin Army Community Hospital Commander

Kid Fit and Teen Fit nutrition and fitness programs

Registered dietitians at Irwin Army Community Hospital will offer free wellness classes for kids and teens in July and August to promote good nutrition, fitness, health, wellness and prevent obesity in children and teens.

Kid Fit and Teen Fit nutrition and fitness programs are available from 1 to 2 p.m. on Fridays.

Kid Fit is for children ages 6 to 11 years old and will meet July 8, 22 and Aug. 5. Teen Fit is for pre-teens and teens 12 to 18 years old and will meet July 15, 29 and Aug. 12.

The program is open to any child or teen who is a military beneficiary.

Call 239-7644 to sign up for the program or call 239-DOCS (3627) to make an appointment to see a dietitian.

For more information click here

Hospital builds `culture of trust`

In an effort to improve the health and well-being of the Army and the health care environment, Irwin Army Community Hospital supports the Army Medicine`s mission of "bringing value and inspiring trust."

Within Primary Care, we are at the forefront of Army Medical Department in implementation of the patient-centered medical home concept. We now achieve patient-to-primary-care-manager continuity for dependents more than 50 percent of the time, and our patients get to see a provider from their medical home more than 90 percent of the time.

IACH’s Farrelly Health Clinic Medical Home Team 1 recently achieved team continuity of 98 percent. Only three patients, out of more than 1,150, did not get to see a provider in that medical home.

To read more visit the March 17th edition of the The 1st Infartry Division Post`s article or click Here.

Question :
What do I do with my children during my appointments?

Answer :
Each clinic has a unique set of rules on whether a child may accompany their parent into the examination room. For doctors who prefer a child not to be in the room at the time of an examination there are several options for your child. The Warren East Child Development Center located on post offers hourly care from 7:30 a.m. to 5 p.m. for children 6 weeks of age to 5 years old. Reservations for child care may be made up to 30 days in advance. Walk-ins are welcome as long as space is available. Spouses who have a Soldier deployed receive 16 free hours of child care each month and pay $2 an hour after those hours are used. The child must be enrolled in Child Youth and School Services and have up-to-date shot records. Saturday hourly care is also available.

Children in kindergarten through fifth grade can receive before or after school care at School Age Services. Parents may make reservations up to 30 days in advance. Before school care starts at 5:45 a.m. until the school buses pick up the children and bring them to their on-post school. Children attending after school care are picked up from their on-post school by the bus and taken to School Age Services where care is provided from 4 p.m. to 6 p.m. The child must be enrolled in Child Youth and School Services and have up-to-date shot records.

To contact School Age Services call, 785-239-9220. To contact Warren East call, 785-239-4510.

Question :
If I am a Soldier and I show up to the emergency room for treatment, can they turn me away to sick call?

Answer :
Soldiers who do not have an emergent condition should be seen within their Medical Home by appointment or report to sick call at the beginning of the duty day. Soldiers who show up at the ED without an emergent condition will be triaged, or assessed to determine the severity of the complaint. They may be referred to their Medical Home or sick call if they do not require immediate treatment and can wait for a physician evaluation.

Question :
Why can't I get an appointment with my primary care manager or sooner?
Answer :
Access is tight at Irwin Army Community Hospital and outlying clinics and will likely remain that way through December. There are providers shifting around to cover for brigade and battalion medical providers who take their well-deserved block leave at the same time their unit is returning from a deployment. Also, a few providers are out on any given day due to training, leave or sick. With cold and flu season starting soon, there is a greater demand for appointments.

Patients can help get through the access to care challenge by doing self-care for minor illnesses or injuries. Free over the counter medications are available through the pharmacies by getting a self-care card after completing simple online training. Self-care training is available on IACH's homepage, HERE under "quick links."

The nurse advice line also can assist patients with determining whether or not they have a routine, acute or wellness issue and how quickly the patient should be seen. We ask that patients understand if they are given an appointment with someone other their assigned primary care provider or in the civilian network during periods like now where access becomes tight.

Patients can also use to book and cancel appointments online anytime, anywhere. No shows hurt access, so it's ever important to cancel any appointment you aren't going to use. To cancel an appointment, patients can call 785-239-DOCS (3627), leave a voicemail message at 785-239-8428, cancel their appointment during Irwin Army Community Hospital's automated appointment reminder service, or cancel on TRICARE online if the appointment was booked online. Every missed appointment costs taxpayers $118 and "An Appointment Missed by You is An Appointment Missed by Two."

IACH contact information
Questions for other topics please email us at or click Here.

Visit Irwin Army Community Hospital on Facebook

Irwin Army Community Hospital has established a presence on Facebook to interact with and provide information to military beneficiaries. To "like" IACH, please click Here and choose the "like" button.

By selecting to "like" IACH, status updates will appear in your news feed and users will be able to add content to the site after liking the military treatment facility.

For information on liking IACH's Facebook webspace, please contact:
IACH Public Affairs Officer
Phone: (785) 239-8414
or to send an email click Here.

If your concerns have not been answered to your satisfaction by the OIC or NCOIC, you may contact the Customer Service Department, 785-239-7722, then the Hospital Commander at 239-7101, and finally the Joint Commission. If you have questions about how to file your complaint with The Joint Commission, you may contact TJC at 800-994-6610, weekdays from 8:30 a.m. to 5 p.m. CDT.
Health Alerts
Community Partnership Conference
Please click here to view COL Jeff Johnson's presentation to the Community Partnership Conference.

Dental clinic changes to affect many Soldiers
Please click here for information on Dental clinic changes.

FAQs on TRICARE and National Health Care Reform
Please click here for current information on TRICARE and National Health Care Reform.

Safer health care key to National Patient Safety Awareness week
Please click here for information on National Patient Safety Awareness week.

Patient Safety
Patient safety concerns and/or suggestions:

Contact Patient Safety Manager, 785-239-7345
Patient Safety Information
Nurse Advice Line
The IACH Nurse Advice Line (NAL) can help with determining when the caller needs to be seen by a physician, medication use and side effects, symptoms management, and information about medical procedures and diseases.

Please click the following link and print a copy to keep for easy access: Nurse Advice Line Card

Hours of Availability: 24 hours a day - 7 days per week

The OB/GYN Nurse Advice Line hours are 8:30 a.m. to 4:00 p.m. Monday through Friday. Patients can reach the NAL by calling
(785) 239-DOCS (3627), select OPTION 1, OPTION 2, OPTION 2.

Our Vision
Our Vision is to be the Army's premier medical team: dedicated to wellness and inspiring trust.
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This Web site provides an information regarding Irwin Army Community Hospital and its services. Irwin Army community Hospital is a U.S. Army Medical Department hospital. This website is intended for interested members of the public, news media and Army Medical Department beneficiaries.

Irwin Army Community Hospital
600 Caisson Hill Road, Fort Riley, Kansas 66442
(785) 239-7000