Home of the Big Red One
In the interest of the safety for everyone, Irwin Army Community Hospital (IACH) and its outlying clinics may close or adjust hours due to inclement weather. If you have a scheduled appointment or surgery during possible adverse weather conditions, check
the “Advisories” section of the Fort Riley website and the IACH Facebook page for the hospital’s operating status. IACH follows the installation’s early release, delayed opening and minimal-manning / essential services announcements.
Where do I find information on the hospital’s operating status?
When is the hospital operating status published?
The hospital follows Fort Riley announcements on early release, delayed opening and minimal-manning / essential services. Fort Riley tries to publish delayed opening announcements no later than 5 a.m. on the affected day.
How do Fort Riley’s announcements affect patient appointments?
A delayed opening to Fort Riley means appointments or surgeries before 10 a.m. will be
An early release for Fort Riley personnel means appointments and surgeries at the time of release will be rescheduled.
A Fort Riley minimal manning / essential services announcement means all appointments and surgeries during this time will be rescheduled. Clinic staff will contact patients to reschedule at the patient’s earliest convenience.
When can I expect to be notified if my appointment will be rescheduled?
Irwin Army Community Hospital will make every effort to notify patients as soon as the installation has announced a change to its operating status. Affected patients will receive a phone call by clinic staff and/or the hospital’s automated telephone messaging system.
What if my appointment needs to be rescheduled due to inclement weather but I haven’t received a phone call?
If you have not received a phone call, the hospital or clinic may not have your current phone number. Patients can provide their current phone number by calling the
appointment line at (785) 239-DOCS during business hours or by visiting www.dmdc.osd.mil/milconnect to update Defense Enrollment Eligibility Reporting System (DEERS) online. An automated centralized number to update DEERS is available 24 hours a day at (800) 538- 9552.
Does a delayed opening, early release or minimal manning
/ essential personnel announcement affect all hospital services?
Adverse weather conditions may affect outpatient clinics and services. The following services remain open at all times regardless of the installation’s operating status:
What if I have an emergency?
Call 911 or go to the nearest emergency department. The IACH Emergency Department is open 24 hours a day, 7 days a week.
What if I have an urgent need and must be seen today?
Patients with a non-emergent condition can visit the Extended Care Clinic (ECC) Monday through Friday, 10 a.m. - 8 p.m. and Saturdays and Sundays, 10 a.m. - 6 p.m. The ECC is co-located with the Emergency Department.
Patients can also call the Nurse Advice Line for assistance in finding an urgent care clinic. To reach the Nurse Advice Line call (785) 239-DOCS, Option #5.