1st Infantry Division Crest
Irwin Army Community Hospital Crest
Irwin Army Community Hospital Fort Riley, Kansas

The "Big Red One" Hospital

 

 

Patient's Bill of Rights & Responsibilities

 

For further information on a patient's rights and responsibilities, contact the Patient Advocate or the Community Outreach Division at (785) 239-7739 or 7722.

 

Patient Rights

 

Respect and Dignity. Patients have a right to considerate, respectful care at all times and under all circumstances. This includes discrimination based on age, race, ethnicity, religion, culture, language, physical or emotional disability, socioeconomic status, sex, sexual orientation, gender identity, expression, customs, clothing, and disrobing during a procedure, as long as it does not interfere with patient care, or other patient’s rights. A chaperone will be provided if needed.

 

Access to Care. Patients have a right to access quality healthcare that is consistent with available resources and generally accepted standards.

 

Information. Patients have a right to information about the healthcare they receive and exactly who is providing that care. This information should be communicated in an understandable explanation of diagnosis, treatment and prognosis of medical conditions prior to receiving the treatment. This includes being provided translators and accommodating visual, hearing, speech or cognitive impairments.

 

Consent. Patients have a right to participate in plans and decisions regarding their care, explanations of the risks, anticipated benefits and possible complications of treatment. If the treatment includes an invasive procedure, they have a right to a detailed written description that is explained by a qualified healthcare provider.

 

Refusal of Treatment. Patients have a right to refuse any treatment, unless otherwise mandated by law or regulation. In some cases, certain family members or designated surrogates may refuse treatment on behalf of a patient who is incapable of making an informed decision.

 

Identity of Healthcare Providers. Patients have a right to know about their healthcare providers. The information patients may request include the full name, proof of a provider's licensure, qualifications, and professional status.

 

Pastoral Care and Ethic Committee Review. Pastoral care and counseling are available 24 hours a day. The Hospital Chaplain may be contacted during duty hours. After duty hours, the Duty Chaplain may be contacted through the AOD at 239-7667. In addition, the hospital has an Ethics Committee that reviews issues regarding the ethical treatment of patients.

 

Privacy and Confidentiality. Patients have a right to privacy and confidentiality.  Confidentiality includes the right to have information about their healthcare and medical conditions kept from those not involved in their care. During examination and interviewing, patients have a right to an environment that ensures privacy. In addition, patients have a right to privacy during personal communications including oral, written or electronic between patients, medical staff and visitors.

 

Reasonable Response. Patients have a right to a timely response to their healthcare needs. The TRICARE Prime standards for timelines include immediate for emergencies, within 24 hours for urgent care, within 1 week for routine visits, and within 4 weeks for wellness and follow-up visits.  Patients also have the right to a second opinion within the system and to referrals to an outside facility if needed.

 

Transfer and Continuity of Care. You have the right to expect reasonable continuity of care, know in advance what appointment times and providers are available and at what location. A transfer to another facility or provider will occur only after explanation of the need for transfer and acceptance by the new provider/facility.

 

Research and Teaching Programs. Patients have a right to voluntarily participate or decline to participate in hospital-sponsored research or teaching associated with their healthcare.

 

Hospital Charges. Patients have a right to an understandable and complete explanation of any charges incurred and assistance with claim forms when requested.

 

Hospital Rules and Regulations. Patients have a right to be informed of rules and regulations regarding the provision of their healthcare.

 

Communication. Within care guidelines, patients have a right to allow a family member, friend, or other individual to be present with them for emotional support during their course of stay.

 

Specialty Care. Within government system specialty care guidelines, patients have the right to consult with a specialist about their healthcare problems or needs.

 

Personal Safety. Patients have the right to safe and high quality care and treatment in a safe environment. Freedom from mental, physical, sexual and verbal abuse, neglect and exploitation while under care.

 

Specialty Care. Within government system specialty care guidelines, patients have the right to consult with a specialist about their healthcare problems or needs.

 

Advance Directives and Powers-of-Attorney. Patients have the right to direct the health care team on the extent of care they wish to receive. This is done through Advance Directives (living will and/or medical durable power of attorney) and communication with the health care team. Should they become unable to provide direction due to serious illness, they have the right to have their care directed and determined by their own Advance Directive or by their legally designated decision maker.

 

Pain Management. Patients have a right to well-trained and concerned medical staff who responds quickly to reports of pain and are committed to pain relief and management.

 

Patient Responsibilities

 

Provision of Information. Provide accurate and complete information about your present complaints, past illnesses, injuries, hospitalizations, medications and anything else you believe significant to your health.  Promptly inform your providers of any matters relating to your health, any changes in your condition or apparent adverse reactions to prescribed medication since your last visit. You have a responsibility to wear the appropriate medical warning tags and ID bracelets. You have a responsibility to request pain relief when pain first begins; to inform your provider when pain is not relieved; to assist your provider in assessing your pain; and to discuss pain relief options with your provider.

 

Patient Education. Patients have a responsibility to cooperate fully with healthcare personnel in order to learn about the medical condition and the prescribed treatment.

 

Respect and Consideration. Patients have a responsibility to be considerate of other patients, staff and the facility property.  This includes, but is not limited to, observing the no smoking policy and attending to children.

 

Compliance with Instructions. Patients have a responsibility to be a partner in their healthcare. Patients must adhere to suggested treatment methods and follow up as required.

 

Appointments. Patients have a responsibility to attend scheduled appointments or cancel them in advance by calling.

 

Refusal of Treatment. Patients take full responsibility for any adverse medical conditions caused by refusal of suggested treatment or therapy.

 

Changes in Care at Your Hospital.  Patients have a responsibility to stay informed about health benefits to which they are entitled.

 

Rules and Regulations. Patients have a responsibility to ensure that they comply with hospital rules and regulations. Patients and their families have the responsibility to report unsafe hospital care or environment to providers or hospital staff.

 

Medical Records. Patients have the responsibility to maintain their original medical records in their servicing Medical Treatment Facility in order to maximize continuity of medical care.

 

Eligibility. Patients have a responsibility to provide hospital staff with adequate proof of DEERS eligibility (e.g., military ID card) when requesting treatment at the MTF.

 

Children. Parents or legal guardians have a responsibility to accompany children under the age of 18 who need treatment at the MTF. Exception. It is policy that patients seen in the OB/GYN Clinic for STD checks or birth control options, that are 18 years or younger, will be treated as emancipated minors and will not need parental consent.

 

Violation of Rights. Patients have a responsibility to communicate any perceived rights violations to the clinic NCOIC/OIC, Head Nurse, or other staff members, and if the issue cannot be resolved to the Patient Advocate.

 

Privacy Act. Patients have a responsibility to provide written authorization for release of medical information and to provide name, date of birth, and social security number when requesting care.

 

Pain Management. Patients have a responsibility to request pain relief when pain first begins and to inform their provider when pain is not relieved, to assist providers in assessing their pain, and to discuss pain relief options.

 

Pay any Medical Charges. Ensure that financial obligations associated with your health care are fulfilled as promptly as possible.

 

Health Insurance Portability and Accountability Act (HIPAA) PROVISION.  HIPAA is a federal law passed in 1996 that sets basic requirements that health insurance plans must meet, including keeping a person's medical information private. MEDDAC staff will adhere to all HIPAA standards and requirements relating to patient privacy and protected health information .

 

Reporting Patient Concerns, Complaints or Suggestions. To help the Hospital Staff provide the best possible care to all beneficiaries, please report any perceptions of unsafe care or unsafe environment to the leadership at the point of service. If your concerns have not been answered to your satisfaction at the lowest level, you may contact your Patient Advocate at 239-7739, Chief, Community Outreach at 239-7103, or Hospital Commander at 239-7101. You may also contact the Joint Commission at 1-800-994-6610.

 

 

  Download a copy of the
  Patient Bill of Rights &

  Responsibilities in PDF.