1st Infantry Division Crest
Irwin Army Community Hospital Crest
Irwin Army Community Hospital Fort Riley, Kansas

Home of the Big Red One

 

 

REFERRALS

 

We will make every effort to schedule your care here at Irwin Army Community Hospital. If we are not able to meet your needs, we will refer you to a TRICARE Network Provider.

 

Network Specialty Care Referral Guide

 

  • Step 1: Wait three business days to check referral status on TRICAREOnline, UHC Military Portal, or call United Healthcare Customer Service at 1-877-988-9378.
  • Step 2: Patients will receive a letter of authorization in the mail in 7-10 business days. The servicing specialist's contact information to schedule an appointment will be provided on the authorization letter.
    • IMPORTANT: Beneficiaries are required to obtain authorization for travel and reimbursement from the IACH Patient Travel Office before the date of the appointment.
    • For more information on travel and reimbursement, visit the Patient Travel Office page.
  • Step 3: Contact Referral Management at 785-239-8591 and leave a message with your name, date of birth, servicing provider's name, and appointment information. Information provided will allow medical records to be sent to the servicing provider if needed.

 

Network Scripts

 

If you are seen by a network provider and are given a handwritten script to have laboratory test or radiology studies, you can carry the script to the lab or radiology sections at IACH and have the test or study done. The results will be faxed to your ordering provider.

 

You can also use this process if you have a script for a knee brace. You take your script to the IACH Orthopedic Clinic and they will assist in getting this item.

 

IACH Specialty Care Referrals

 

Referrals will be processed by hospital clinic staff. Appointment Line personnel contact patients to schedule appointments.

 

Referral Questions

 

Contact Referral Management at (785) 239-8591, Monday - Friday, 7:30 am - 4 pm and leave a message. You should expect a response within one business day.