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IACH Home > Patient Services > Pharmacy > Medication Refills
Medication Refills
Irwin Army Community Hospital Pharmacy Service dispenses several hundred prescription refills daily. Your prior planning and cooperation can greatly assist us in providing optimal customer service to all of our many patients.

To refill your prescription by telephone, please call (785) 239-7427 and follow the instruction prompt.

Beginning 1 February 2011, All patients must use the Automated Prescription Refill System when requesting prescription refills.
Prescription refills requested prior to 12:00-noon will be ready for pick-up after 12:00-noon on the next duty day. Refills requested after 12:00-noon will be ready for pick-up in 2 duty days. Prescription refills not picked-up after 7 days from the scheduled pick-up date will be returned to stock and need to be reordered. If you have difficulties calling-in your refills due to a misplaced prescription number or the system tells you that you are calling in too early, contact the pharmacy.

Prescriptions refills may not be requested prior to 14 days (5 days for Controlled) from the next refill due date.
If you have a touchtone telephone our Automated Prescription Refill System is easy to use. You can request a prescription refill, receive information about your medication, and hear the pharmacy hours of operation. To refill a prescription or access information, select the pharmacy where you wish to refill your prescription(s) or receive information by pressing the corresponding number on your touchtone phone. Then listen and choose an item from the main menu by following the simple instructions, or follow the step-by-step guide below. Once you are familiar with the menu options, you may key ahead. You can end your call anytime by hanging up.

When prompted, enter the last four numbers of your sponsor`s social security number followed by the pound sign (#). Enter the seven digit prescription number followed by the pound sign (#). The prescription number is located in the upper left hand corner of the prescription label. For example, your prescription number is RXR1234567; you will enter 1234567.

The patient`s valid military ID must be presented to pharmacy staff when requesting prescriptions to be dispensed.
This applies to all beneficiaries 10 years of age and older including spouse, parent, child, or guardian. This policy is in accordance with AR 40-3 Chapter 11-13(j) and AR 40-66 Chapter 2-6 requiring proper identification of patients and privacy of all patient prescription records. By presenting the patient`s valid military ID when requesting a prescription, the bearer of the ID demonstrates that the patient has given permission for the person to obtain the prescription.

If you have any additional questions concerning your refills, please call your respective pharmacy and speak to a pharmacy staff member.

Tips for using the Telephone Refill System
  • Have all your refill information organized and ready before you call.
  • Listen to directions before pressing buttons on your telephone.
  • Pressing the pound sign (#) sign without any other information (such as selection of a pharmacy site or sponsor's SSN) will cause the automated telephone system to hang up.
  • Use the sponsor's Social Security Number for call-in requests.
  • Do not hang up until your request has been completed. Listen for a message telling you when your medications will be ready for pick-up.
  • Call us directly at (785) 239-7963 if you experience problems obtaining refill medications

Related Links

Contacts
Phone Numbers
IACH Main Pharmacy
(785)239-7619
Refill Pharmacy Line
(785)239-PHAR (7427)
PX Pharmacy
(785)240-7979
Farrelly Health Clinic (FHC)
(785)240-5536
CTMC Pharmacy
(785)239-1600

Hours of Operation
IACH Main Pharmacy
Monday thru Friday: 0730-1800
Training Holidays: 0730-1630
Closes weekends and Federal Holidays

PX Pharmacy
Monday thru Friday: 0900-1800
Training Holidays: 0900-1800
Closes weekends and Federal Holidays
* Processes New Outside Civilian Prescriptions

CTMC Pharmacy
Monday thru Friday: 0730-1630
Training Holidays: 0730-1630
Closes weekends and Federal Holidays

Farrelly Health Clinic (FHC)
Monday thru Friday: 0730-1630
Training Holidays: 0730-1630
Closes weekends and Federal Holidays

 
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This Web site provides an information regarding Irwin Army Community Hospital and its services. Irwin Army community Hospital is a U.S. Army Medical Department hospital. This website is intended for interested members of the public, news media and Army Medical Department beneficiaries.

Irwin Army Community Hospital
600 Caisson Hill Road, Fort Riley, Kansas 66442
(785) 239-7000